We are pleased to introduce ccha’s latest housing development Woodford Court which was completed on 2nd February 2021. Located in South Croydon, this exciting new development offers nine 1-3-bedroom apartments to local residents. These apartments are available through London Living Rent which allows residents to save towards a deposit and gives them the opportunity to buy their properties during the tenancy.
Just a stone’s throw from ccha’s neighbouring development, Simpson Court, the new apartments overlooking the popular Pampisford Road are the first London Living Rent homes developed by ccha.
Woodford Court’s namesake is dedicated to a longstanding staff member of ccha, Samantha Richardson, who sadly passed away in November 2017. Samantha was fondly regarded by both her colleagues and residents alike and is sorely missed.
All apartments have now been reserved and we look forward to welcoming our new residents soon.
Our upcoming housing development in Bromley will provide a further 3 homes for London Living Rent. For more information on our upcoming developments, click here or for more information on London Living Rent, please click here.
Dear residents,
As you know, many people are working remotely and this is the case for ccha staff. We want to thank you for your patience and understanding during this time while we take your calls.
We are using a different phone system and due to remote working, staff availability is less visible than it was in our office. When you call, we want to make sure we are addressing your issues and getting you through to the correct person, so if they aren’t available our new IT system is in place to log your call and ensure a call back. 89% of those who requested a call back, were called within 2 days. If you do call and cannot get through to the correct person, we recommend using this call back system to ensure your query is logged and we can deal with your issue effectively.
Don’t have the time to call us? You can always send us an email to customers@ccha.biz and your query will be forwarded to the correct person to get in contact with you. Alternatively, visit: https://ccha.biz/contact to complete the contact form.
Thanks again for your patience and understanding,
ccha
The winter edition of Connections, your resident newsletter, is here! Click here to read it online today.
In this edition, you’ll be able to read about:
- Service updates at ccha
- Jobs and training
- Caring for yourself through the pandemic
- Our competition to find the robins
- The results from the cchatterbox survey
- And much more!
Want to receive Connections directly to your inbox? Click here to sign up to our email list.
If you wish to receive the Connections newsletter through the post, request your word document version by called: 0208 688 8734 or email us at CITeam@ccha.biz.
At ccha, we continuously strive to improve our services and the experiences our residents receive from us.
In April 2020, we unveiled our new vision of ‘Delivering on our promises’ and through the development of our corporate business plan, our strategic goals over the next five years have been set in order to help us achieve this.
We are excited to share our priorities for the coming years and by delivering this information through our new digital platform, we will be able to update you on a yearly basis.
Through a widespread consultation programme carried out in 2019, residents told us what they wanted us to focus on, and we have split these priorities in to five objectives:
1. We will have a service which is shaped by our residents for our resident
2. We will be an employer and partner of choice
3. We will have an exemplary record of safety
4. We will be resourceful and innovative to deliver an increased programme of genuinely affordable quality homes
5. We will deliver a high-quality service with no increase in costs
Tracy Cullen, the Chief Executive of ccha explains our focuses over the coming years. Click here to watch the video.
You can access the new Corporate Business Plan here.
Make sure you are signed up to our email list to receive future updates about our Corporate Business Plan. Sign up here.