After a challenging year, we’re pleased to share our achievements and performance for the year in our latest Annual Report. In this edition, we review each of our objectives, focusing on improving services to residents, ensuring compliance and providing new homes. We also share our performance in complaints and resident satisfaction, and cover lessons learnt from resident feedback.
Read the Annual Report online today.
“We know how important it is to get services right because the cost-of-living crisis is putting even more pressure on people’s finances.” – Heather Thomas, Chair of ccha.
We hope you enjoy reading this edition of the report, and if you have any feedback or suggestions, please email us at citeam@ccha.biz.
If you’d like to receive ccha publications directly to your inbox, you can sign up to our email list.
If you need the report in an alternative format, we can provide print versions, large print, audiotape, Braille and translated versions. Request yours by calling 0800 054 6710 or emailing citeam@ccha.biz.
Power outages can happen at any time, either planned or unplanned. With some preparation, you can ensure you are safe and your home is protected during these times.
If you want to check if there is a power outage in your area, you can visit: https://www.ukpowernetworks.co.uk/power-cut
Before the power outage:
- Staying warm: Stock up on thick blankets, bedding and clothing.
- Alternative lighting: Candles may look nice, but they’re a fire and health hazard and should be avoided. Having a torch with batteries means you won’t drain your phone battery, which you might need in an emergency. Getting a solar lantern that can recharge without plugging in or LED lanterns with long-lasting batteries are two other ways to safely light your house.
- Food: Try and keep some non-perishable foods that don’t require cooking in your cupboards such as canned meats, fish, vegetables and fruit or nuts, dried fruits and energy bars.
- Communication: Charge mobile phones, power banks, laptops and other devices. Although landlines are likely to still work even in a power cut many homes no longer have one.
- Key numbers: Make sure you have your utility’s emergency number written down somewhere. If you smell a gas leak, you don’t want to be reliant on Wi-Fi to pull up your utility’s emergency number.
- First aid kit: make sure it is easily accessible
- Something to do: Have some entertainment ready, books, board games, jigsaw puzzles: anything that doesn’t need electricity to work. The biggest enemy during power outages will be boredom, particularly for young children and young adults.
During the power outage:
When the power does go out:
- Do not open fridges or freezers as the cold air will escape.
- If the property has a hot water tank don’t take a shower or bath –save that water for hot water bottles, since the tank will stay warm for a while after the power goes out.
- Unplug electronic equipment including computers, TVs, sound systems, chargers, air fryers, microwaves and ovens. There may be a small possibility of power surges once on the power comes back on, so unplugging will avoid damage and keep people safe.
- Secure vulnerable pets.
- Check on vulnerable neighbours who may need help.
When the power comes back on:
The power will all come back at once, but that doesn’t mean things will work perfectly right away, lots of things may need resetting.
- Check the fuse box for flipped trip switches
- Reset clocks and timers
- Reset Wi-Fi
- Check your refrigerator and freezer for any spoiled food. Some foods, like ice cream, are unsafe to refreeze
- Check on vulnerable neighbours
Thank you to Zurich for providing the above advice.