Please note: from 1st November 2022, ccha's registered address will change to ccha, 29 Sheldon Street, Croydon, CR0 1SS. The website will be updated regularly on the move and we will share office opening dates when available.

We’re moving!

Update: 27th October 2022

ccha offices at Norfolk House are now closed. While we wait for our new offices to open, staff will be working remotely and in satellite offices and can be contacted through email, phone and mobile. We will update the website when we can share more about our new office.


Update: 26th September 2022

We are pleased to announce we are moving from our Norfolk House office from 31st October 2022. Our new office will be at our new Angel Oak Point development on Sheldon Street in Croydon. Please read on to find out about key dates, our new address and how to find us. You can stay up to date on our move by visiting out website or social media.  


Key dates:

14th October 2022 

This is the last day residents can visit us at Norfolk House. Please ensure if you need to meet with a member of staff, you are booked in prior to this date.  

15th October-31st October 2022 

Staff will be working remotely or in our smaller offices to ensure you receive the level of service required. We will be available via email and telephone, and staff will be continuing visits as normal. If you need to visit staff, sign forms, or drop off keys during this time, please speak with a member of staff about how and when this will take place. 

1st November 2022  

Our registered address officially changes to Sheldon Street. Staff will continue to work remotely while we get the office ready and will be available via email and telephone as above. We will keep you updated on when the new office opens on our website and social media.   


New address:

ccha, 29 Sheldon Street, Croydon, CR0 1SS 


How to find us:

Sheldon Street is located a 2-minute walk from Croydon High Street.  


Public transport:

If coming in to East, West or South Croydon Station, you can walk to Sheldon Street in 15-18 minutes, with East Croydon being the closest. If you prefer to get a bus, there are several services that stop along the High Street, however, do require a 2–5-minute walk to reach Sheldon Street.  


Driving & parking:

Sheldon Street can be accessed just off the A232. There are a few parking options in the area: 


Staying updated:

Once we are settled, we hope to invite you for an opening event to meet staff and have a chance to see the new office. Keep an eye out for your invite towards the end of the year. 

You can stay updated of our progress on our website or social media. 

If you have any questions or would like to contact us, please email or call 0800 054 6710.

We look forward to welcoming you to the new office soon. 

Dear Residents,

We recently sent out communications regarding the Council Tax Rebate and how our Debt and Welfare Advice Officer can help. Due to the large volumes of residents getting in contact, please be aware Jane will respond within 5 working days. If you are contacting her about this, please email or leave a message with your contact details and that it is about the Cost of Living.

Thank you for your patience.

The summer edition of the ccha Connections newsletter is here! 

Read it online today. 

In this edition, find out about: 

Want to receive Connections directly to your inbox? Sign up to our email list. 

Do you need the newsletter in an alternative format? We can provide print versions, large print, audio tape, Braille and translated versions. Request yours by calling 020 8633 8734 or emailing 

We recently had our periodic in depth assessment (IDA) from the Regulator of Social Housing and have been re-graded as a V1 G2. Whilst this is still compliant, it is a downgrade in the area of governance.

Heather Thomas, Chair of ccha Board:

“We believe that the judgement is a fair assessment of our current position and we already have improvement plans in place to address some of the areas which the Regulator has highlighted. We are disappointed but feel confident that we can rise to the challenge and return to our G1 status in good time.”

Continuing our pledge to provide more affordable homes, we have completed our first development in Bromley: The Wollaston Collection. Completing in March 2022, this development provides 24 2-bedroom homes for Bromley residents, comprising of discounted London Affordable Rent, London Living Rent, Shared Ownership and Private Sales.

This great location offers nearby retail and transport links, making it an ideal residence for couples, families, and working individuals. Named after a historical scientist from Bromley, the development seamlessly integrates with surrounding areas. It’s an inclusive, exciting, and contemporary addition to the community.

Tracy Cullen, Chief Executive of ccha:

“As an organisation, we want to provide quality, affordable housing. It’s really important to us that you can’t label a ccha home, they’re all different and unique. I’m really proud of this development, it’s our first one in Bromley and we hope that our residents enjoy calling this their home.”

Our upcoming developments in Purley and Croydon will provide a further 41 affordable homes, with Angel Oak Point on Sheldon Street also become our new office.

Watch our Opening Ceremony video to find out more about this development.

The Prime Minister has announced today that the Government will extend the Right to Buy scheme to housing associations. We are waiting for further details to be released on how the scheme will run and eligibility requirements, but if you would like to find out more and stay up to date on developments, please visit

If you are interested in this scheme, please contact who will note your interest and update you as we know more.

We do offer a Right to Acquire scheme which gives some residents the ability to buy their home if it was built or purchased by a housing association on or after 1st April 1997. You can find out more here

Vacancy: Resident Board Member

Salary: £2,050 per annum

Closing date: 9 am, Friday 18th June 2021

At ccha, providing quality homes and services for residents is our primary focus. Resident engagement forms a crucial part in assisting our goals to increase resident satisfaction, provide better homes, housing services and sustainable communities.

The Board plays a critical role at ccha and is ultimately responsible for defining our strategic direction, monitoring the overall performance of the organisation, managing risk and ensuring the right resources are in place and that we meet our legal responsibilities.

Residents are key members of our Board and we are now looking to recruit a Resident Board Member who can bring their experience and perspective of living in our homes, to ensure that our plans and decisions always focus on hearing and understanding our residents’ needs.  This is a great opportunity to get involved and have a real influence on how we develop our future homes and services.

Why become a Resident Board Member?

If you:

Then you can visit here for more information and to apply today.

If you would like an informal chat before you apply please contact Tina Rosenow, Company Secretary, ccha on or 0208 633 8774.  Alternatively, you can contact our consultant Hilary Channing on or 07718 627740.

We look forward to hearing from you!

With the latest national lockdown, some of our services have changed. All services still being carried out will be done so while practicing social distancing and wearing protective equipment (PPE).

We appreciate your understanding and continued patience throughout this difficult time.

Watch the video where Axis explains how their operatives we keep you safe while carrying out repairs:

Click here to watch.

Stay updated with our covid-19 updates by visiting our dedicated our Coronavirus FAQ page or by signing up to our email list. We also share updates on our social media, follow us on Twitter: @Officalccha & Facebook: @cchahousing.

Important notice

Dear residents, we are currently in the process of recruiting for the role of welfare and benefits officer at ccha.

In the interim, for welfare and benefits related advice, please contact the Citizens Advice Bureau at or the Welfare rights team at Croydon Council at:  

Apologies for any inconvenience caused.

We are proud to launch or new website which is not only now in line with our new branding, but also has improved navigation and some newcomers.

With easier navigation,  a dedicated sales page and increased functionality, we do hope you have an enhanced experience when you are looking for information.

We would like to thank all residents who responded to the digital survey late last year as we were able to use this feedback to improve the website.

What’s new:

We do hope you enjoy our new website.

Get in touch to let us know what you think.

Charlene Grant, Senior Marketing and Sales Officer: