Our Performance

At ccha, we are always looking for ways to do things better. To realise our vision of ‘delivering on our promises’ we have to make sure our services are the best they can be. To help us get there, we have created a new corporate business plan, which sets out our strategic goals for the next five years.

The plan has been developed with our customers in mind. Through an extensive consultation programme carried out last year, residents told us what they wanted us to focus on. They said they wanted a good service from us, to feel proud of where they live and for us to deliver what we say we will.

Resident standards

We will have a service which is shaped by our residents for our residents

Staff and partner engagement

We will be an employer and partner of choice


Safety and security responsibility

We will have an exemplary record of safety


More affordable homes pledge

We will be resourceful and innovative to deliver an increased programme of genuinely affordable quality homes

Value for money offer

We will deliver a high-quality service with no increase in costs


View our Corporate Business Plan on our digital platform.

Would you like to receive a word document version of #ccha2025 through email or post? Contact us at: citeam@ccha.biz or call us on: 020 8633 8734.

If you would like to receive updates on our Corporate Business Plan and Annual Reports directly to your inbox, you can sign up here.

Our Performance – how are we doing?

Keep up to date with our performance against our five main commitments listed above, which are presented in our Annual Report.