At ccha, we are always looking for ways to do things better. To realise our vision of ‘delivering on our promises’ we have to make sure our services are the best they can be. To help us get there, we have created a new corporate business plan, which sets out our strategic goals for the next five years.
The plan has been developed with our customers in mind. Through an extensive consultation programme carried out last year, residents told us what they wanted us to focus on. They said they wanted a good service from us, to feel proud of where they live and for us to deliver what we say we will.