Our Performance

At ccha, we are always looking for ways to do things better. To realise our vision of ‘delivering on our promises’ we have to make sure our services are the best they can be. To help us get there, we have created a new corporate business plan, which sets out our strategic goals for the next five years.

The plan has been developed with our customers in mind. Through an extensive consultation programme carried out last year, residents told us what they wanted us to focus on. They said they wanted a good service from us, to feel proud of where they live and for us to deliver what we say we will.

Resident standards

We will have a service which is shaped by our residents for our residents

Staff and partner engagement

We will be an employer and partner of choice


Safety and security responsibility

We will have an exemplary record of safety


More affordable homes pledge

We will be resourceful and innovative to deliver an increased programme of genuinely affordable quality homes

Value for money offer

We will deliver a high-quality service with no increase in costs


View our Corporate Business Plan on our digital platform.

Corporate Business Plan – Year 2 Update 2021

Corporate Business Plan – Year 3 Update 2022

Corporate Business Plan – Year 4 Update 2023

Would you like to receive a word document version of #ccha2025 through email or post? Contact us at: citeam@ccha.biz or call us on: 020 8633 8734.

If you would like to receive updates on our Corporate Business Plan and Annual Reports directly to your inbox, please sign up to our mailing list.

Our Performance – how are we doing?

Keep up to date with our performance against our five main commitments in our Annual Report.


Asset Management Strategy 2022-2025
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity & Inclusion Strategy
ICT Strategy 2021-2025
People Strategy 2022-2025
Treasury Management Strategy 2021-2022
Value for Money Strategy 2022-2025

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