Rent and service charges are due in advance to make sure you don’t fall behind with payments and go into arrears. You can pay in a variety of ways.
Direct debit – contact us to set up your direct debit. We can complete this over the phone or send you a form to fill out and return to us.
Bank transfer – contact us for our bank details and payment reference number and you can make a bank transfer.
Standing order – contact us for our bank details and payment reference number and you can set up a regular standing order.
Over the phone – call us on 020 8680 7532 or freephone 0800 054 6710. We can take a payment over the phone and email you the receipt or you can make an automated payment.
Pay online – log into your account with allpayments.net to make a payment.
Visit a PayPoint with your rent card – if you need to order a rent card, please contact us, it will take around 3-4 working days to arrive. Always keep your receipt as proof of payment for your records.
Resident portal –The myccha customer portal is currently offline while we look at new options for our digital service offering. We apologise for the inconvenience this may cause. If you’d like to be involved in the development of a new customer portal please complete the form on this page.