News & Events

From the 1st November, we are operating a hybrid office, which means our staff will be doing a mix of working from home and working at head office.

ccha acknowledge the challenges residents have faced over the past 18 months therefore, would like to offer pre-bookable appointments to allow residents to resolve issues in person.

To ensure your issue is dealt with by the correct person and with all the required knowledge and information, you need to make an appointment in order to see one of the team.  The best way to do this is by calling us on 020 8680 7532.

To manage expectations we aim to provide you with an appointment within 7 working days.

Please note that you can visit our website at: to find the information you need.

You can visit our office to:

  • Book a face to face appointment to see the member of staff you need at a later date
  • Attend a pre-booked appointment
  • Drop off/collect keys

Would you like to speak to someone about your repairs?

An Axis representative is available to talk to you in person about your repairs. They are available Tuesday and Thursday mornings by appointment only.

You can book an appointment with them by calling our switchboard on the details below.

Visiting the office

  • We ask that all visitors respect personal space.
  • Due to the size of the reception area and meeting rooms available, no more than 2 adults per household are permitted to attend the office for appointments.
  • Please do not visit the office if you are feeling unwell or are displaying any COVID-19 or common cold symptoms (high temperature; sneezing; new/continuous cough; change in or no taste or smell; or a headache).
  • Please ensure you use the hand sanitiser provided.
  • You are advised to wear a face covering when coming for your appointment.
  • Please remember to treat staff with respect when visiting our offices.

How to book an appointment:

Please note that walk-in appointments are currently not available. You must book an appointment in advance of being seen.

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