Who does what at ccha?

Property Services TeamContact
Contact our Property Services Team for: General repair and maintenance issues, gas servicing administration, concerns and feedback around our external contractors, fire safety concerns, aids and adaptations, planned works, and inspections.020 8680 7532


Neighbourhood Services TeamContact
Contact our Income Recovery Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders.

020 8633 8768 / 020 8633 8773 income@ccha.biz

You can pay your rent via:
myccha Customer Portal

Or Via debit or credit card by calling:
0330 041 6497 or via any paypoint

Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening.

020 8633 8784 / 020 8633 8785

Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask.

Contact our Homeowner and Leasehold Officer for: all leasehold related issues.

020 8633 8760
Intensive Housing Services TeamContact
Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears.020 8633 8761/ 8755 / 8760
Contact our Management Assistants for: Information on supported scheme visits, health & safety checks and communal repairs.For individual contact numbers please refer to the scheme notice board.
Contact our Wellbeing & Maintenance Assistant for: Any welfare concerns, communal repairs and sign posting to other external services.For individual contact numbers please refer to the scheme notice board.

Or you can email Maintenancewellbeing@ccha.biz

Communications & Customer Investment TeamContact
Contact our Marketing & Sales Officer for: Information on the website, newsletters, annual report or social media.020 8633 8734
Sign up to ccha’s news and events
Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints.020 8633 8735
Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund.020 8680 7532 / citeam@ccha.biz

Make a complaint