Financial Advice


If you are finding it hard to cover your outgoings or make your money stretch throughout the month, please contact us to discuss your options.

If you need assistance with filling in benefit application forms or a Universal Credit claim, please contact the Welfare & Debt Advice Officer, Jane White, on or call 07384 255 630.


Money & benefit advice

Welfare & Debt Advice Officer, Jane White, can help you claim benefits you may be entitled to, as well as looking at other ways to help you if you are experiencing any difficulties with your finances. You can contact Jane on 07384 255 630 or email


Think you may be entitled to benefits? Use the Benefits Calculator and see what benefits you may be eligible for.

Universal Credit (UC)

If you are receiving either Universal Credit or Housing Benefit, please let them know about the rent increases coming into action from 1st April.

All changes need to be made once they have happened (i.e. after the rent has changed in April).  Residents on UC will need to report on their UC account the date of the change.

Attention: Universal Credit claimants

If, due to being paid early, you have had 2 monthly wages falling into 1 Assessment Period and as a result, you saw your UC award wiped out or reduced now you can ask for the second payment to be reallocated to the correct period.

At the moment you have to request this yourself because due to technical issues this is not done automatically.

If you need any help with this please contact the Welfare & Debt Advise Officer at ccha on 07384 255 630.

Reporting rent/service charge changes to UC:

Click here for a step by guide on reporting rent changes to UC.

If you have any questions, please contact our Welfare & Debt Advice Officer on 07384 255 630 or email

Helpful Advice Leaflets:

We have created a range of leaflets to provide you with advice on a range of financial matters, these can be found here;

ccha – Money Matters: About your benefits

ccha – Money Matters: Debt advice

ccha – Money Matters: Paying your rent

For any other queries, please contact our Income Team on: 020 8633 8768/8773 or email: