Get Involved

Help us improve our service by getting involved.

Our residents are at the heart of everything we do. As such, we aim to improve the quality of the services we deliver by involving you in the decisions that we make.


We do this by:

  • Seeking your feedback via surveys – either by post, text, telephone or face to face at your door or a meeting where you live
  • You can join our Consultation Group whereby we will ask you to comment and suggest improvements to our policies that are relevant to residents services and help us with procuring new contractors
  • Invite you to attend our Annual Residents Open Day
  • We will ensure everyone has the opportunity to be involved in any changes that are taking place where they live and will always communicate with all residents

To find out more about helping to shape our services you can contact our Customer Service Advisors on 0800 054 6710 or email

Together with Tenants

In March 2023, ccha became an official adopter of Together with Tenants. Together with Tenants is a national charter that aims to strengthen the relationship between residents and housing organisations.

Find out more and get involved on our dedicated page.

Your opinion is important to us.

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