CCHA welcome new estate services contractor

Lotus Landscapes (part of VPS) took over as our estates contractors on 1st October 2016. They have replaced Wealdens in delivering communal cleaning and gardening services across our schemes.

The family-run company has many years of experience working alongside housing associations and was appointed after a full review this service. The review was designed to ensure efficiency, overall value for money and meet our expectations on quality.

We invited 50 residents to participate in a consultation exercise to help us identify areas of priority and potential improvement, and from the feedback received, we have incorporated over 20 suggestions for improvement within the new contract.

David Morgan, a member of our Resident Scrutiny Panel who has been in the landscaping and horticulture business since the 1970s, was involved in the selection process.

He said: “The responses Lotus gave to our questions were good and positive: they appeared to really know what they were talking about.

“The contract itself really clarifies what services they offer, which has been an issue in the past.”

If you have any feedback regarding the new appointment or the management of our estates, please email: customers@ccha.biz

 

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