Keeping safe while Axis carry out your repairs

Keeping safe while Axis carry out repairs during the Coronavirus pandemic

We understand how important it is to keep our residents and their homes safe during the current pandemic. In this short video, Axis explain how their operatives will keep you safe while carrying out repairs:

If you would prefer to read a publication explaining how operatives will keep you and your home safe, please view below:

To report a repair, please contact Axis directly on: 0800 056 7068 or by email:

All residents should have received a copy of the new look Repairs and Planned Maintenance Service Standards booklet by now.

The booklet details who is responsible for what when it comes to repairs and planned maintenance on your property.

You can access the booklet, which was created in collaboration with Mears, via the link below.

To report a repair, you can contact Mears on: 0800 056 7068.

To report problems with your heating or to arrange to get your boiler serviced, you can contact Smith & Byford on: 0800 169 7703.

For gas emergencies or if you smell gas, call SNG on: 0800 111 999.