Meet the Board event
ccha are holding its second ‘Meet the Board’ event on 6 March at 5pm via Zoom, where residents will get the chance to hear about a new charter ccha are joining. Heather Thomas, Chair of the ccha Board, and Tracy Cullen, Chief Executive, will be joined by members of the Customer Investment Team to introduce the charter and get your thoughts.
Register for your free ticket by 2 March 2023
ccha is joining a new charter called Together with Tenants from 31 March 2023. This charter has been created by an independent Tenant Advisory Panel (TAP for short) and the National Housing Federation (NHF) with the aim to create a strong relationship between housing associations and residents.
By signing up to this, we are holding ourselves accountable and we want you as residents to hold us to account when we aren’t doing things right. We know our service could be improved and we want your support and engagement to help us get there.
How can you get involved?
We are holding a Meet the Board session where residents will get a chance to hear more about the charter and give their feedback.
What is the aim of Together with Tenants?
Following the awful fire at Grenfell Tower in 2017, the government spoke to residents to understand how people feel about their housing association, and what change needed to happen. A big theme from these conversations was that residents aren’t listened to enough, and this was mentioned a lot in the government’s Social Housing Green Paper. So, in 2018 the NHF created an initiative called Together with Tenants to improve this. Its aim is to strengthen the relationship between residents and housing associations.
After speaking to lots of residents and their members, the NHF developed a four-point plan for change. This included a new charter with six commitments, setting out in clear terms what residents can and should expect from their landlord – and how residents can hold them to account on these.
What does this mean for you?
This means ccha would be committing to the below six actions:
- Relationships: To treat all residents with respect in all of their interactions, and for relationships between residents and housing associations to be based on openness, honesty and transparency.
- Communication: To send you clear, accessible and timely information on the issues that matter to you, including important information about your home and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
- Voice and influence: To seek and value the views of residents and use this information to inform decisions. Every individual resident should feel listened to on the issues that matter to them and speak without fear.
- Accountability: To allow residents to collectively work in partnership to independently scrutinise and hold their housing association to account for the decisions that affect the quality of homes and services.
- Quality: To ensure homes are good quality, well maintained, safe and well managed.
- When things go wrong: To provide residents with simple and accessible routes for raising issues, making complaints and seeking redress. And for residents to receive timely advice and support when things go wrong.
What happens next?
We will be meeting with residents and Board members on 6 March at 5pm online via Zoom to go over the charter and get your feedback. If you’d like to get involved, please click the link below to reserve you free space.
Please register for your free ticket by Thursday 2 March, 1pm.
Following the meeting, we will feedback to residents on our plans and how we will incorporate your comments.
To read more about the charter and to stay updated, please visit our website at www.ccha.biz.
ccha are holding its second ‘Meet the Board’ event on 6 March at 5pm via Zoom, where residents will get the chance to hear about a new charter ccha are joining. Heather Thomas, Chair of the ccha Board, and Tracy Cullen, Chief Executive, will be joined by members of the Customer Investment Team to introduce the charter and get your thoughts.
Register for your free ticket by 2 March 2023
ccha is joining a new charter called Together with Tenants from 31 March 2023. This charter has been created by an independent Tenant Advisory Panel (TAP for short) and the National Housing Federation (NHF) with the aim to create a strong relationship between housing associations and residents.
By signing up to this, we are holding ourselves accountable and we want you as residents to hold us to account when we aren’t doing things right. We know our service could be improved and we want your support and engagement to help us get there.
How can you get involved?
We are holding a Meet the Board session where residents will get a chance to hear more about the charter and give their feedback.
What is the aim of Together with Tenants?
Following the awful fire at Grenfell Tower in 2017, the government spoke to residents to understand how people feel about their housing association, and what change needed to happen. A big theme from these conversations was that residents aren’t listened to enough, and this was mentioned a lot in the government’s Social Housing Green Paper. So, in 2018 the NHF created an initiative called Together with Tenants to improve this. Its aim is to strengthen the relationship between residents and housing associations.
After speaking to lots of residents and their members, the NHF developed a four-point plan for change. This included a new charter with six commitments, setting out in clear terms what residents can and should expect from their landlord – and how residents can hold them to account on these.
What does this mean for you?
This means ccha would be committing to the below six actions:
- Relationships: To treat all residents with respect in all of their interactions, and for relationships between residents and housing associations to be based on openness, honesty and transparency.
- Communication: To send you clear, accessible and timely information on the issues that matter to you, including important information about your home and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
- Voice and influence: To seek and value the views of residents and use this information to inform decisions. Every individual resident should feel listened to on the issues that matter to them and speak without fear.
- Accountability: To allow residents to collectively work in partnership to independently scrutinise and hold their housing association to account for the decisions that affect the quality of homes and services.
- Quality: To ensure homes are good quality, well maintained, safe and well managed.
- When things go wrong: To provide residents with simple and accessible routes for raising issues, making complaints and seeking redress. And for residents to receive timely advice and support when things go wrong.
What happens next?
We will be meeting with residents and Board members on 6 March at 5pm online via Zoom to go over the charter and get your feedback. If you’d like to get involved, please click the link below to reserve you free space.
Please register for your free ticket by Thursday 2 March, 1pm.
Following the meeting, we will feedback to residents on our plans and how we will incorporate your comments.
To read more about the charter and to stay updated, please visit our website at www.ccha.biz.