Customer Services Advisor
Closing Date: June 5th 2023 10:00:00
Part-time 17.5 hours a week, 5 days a week.
ccha is an ambitious community-based housing association working in Croydon, Sutton and Bromley. Our active development programme means we will soon have more than 1600 homes. We employ over 45 staff who are committed to delivering a high-quality service to our residents and developing more homes within the community.
ccha’s Vision – “Delivering on our promises”
ccha’s Mission Statement – “We enable staff and partners to deliver excellent services for our residents and provide more quality homes for our community”
Who are we looking for?
Someone who will be front of house, the first point of contact dealing with our residents’ queries as they come in. We need someone who is a people person, someone that can campion excellent customer service and be helpful in every possible way. Someone confident to challenge and help to bring about change and improvements.
What can we offer?
This role sits within an exciting, close team of 5 that covers, Customer Service, Community and Resident Engagement, Marketing, Sales and Communications. We are a supportive team who work closely together to ensure key messages are shared with our residents, staff and partners to showcase all the work achieved by this role and the whole organisation. Working pattern will include 17.5 hours a week, 5 days a week working 10:30- 14:00 but can be flexible on working hours.
ccha have a core set of beliefs, values, and a commitment to make a difference. We’re dedicated to the work we do and are all in it together, providing a very supportive environment that you would be proud to be part of.
Our competitive benefits package includes:
*25 days holiday (rising to 30 days)
*Matching pension contributions (up to 10%)
*Private Health Scheme and Simplyhealth cash plan
*Flexible/agile home working
*Option to buy and sell holiday
As well as out competitive benefit package, you’ll get to work with a friendly and committed group of people and, should you choose, enjoy activities organised by our Well-being and Social Committee.
If you have any questions about the role please contact Gemma Haines- Customer Marketing & Sales Manager 020 8680 7532 or 0800 054 6710.
Applications & Assessment
Please review the documents attached to this advert for full guidance on the application process.
Testing and interviews: W/C 12 June 2023
Applicants with Disabilities
ccha takes a positive approach to employing people with disabilities. If you consider that you need an aid, facility, or any additional assistance from us during the recruitment process, please contact firstname.lastname@example.org.