News & Events

Dear Residents,

Once a year we seek feedback from you on how we are doing with our service delivery. By listening to you we are given the best opportunity to review our service provision and implement improvements and changes.

We are keen to gain insight and understanding about our residents’ satisfaction levels and in order to enhance our approach from 1 April 2021 we have partnered with an external business, Acuity Research & Practice Ltd to provide this service on behalf of ccha.

Each survey will be undertaken over the telephone.  If you do not wish to be contacted, then you can opt-out by informing us by emailing or telephone 0208 633 8736. Alternatively, you can inform the researcher when they contact you and we will remove you from our research database.

To undertake this research, we will be providing your contact details to Acuity Research in a secure data file. Please rest assured that your personal data is being shared on a strict protocol basis that meets the Data Protection Act requirements and all data will be securely destroyed within 1 year of provision. If you would like further details about the use of your personal data in relation to this research, then please contact us or refer to our privacy notice which can be found on our website.

Your feedback is important to us so we do hope you will be willing to take part. Your contribution will help us to improve our service delivery.  We will keep you informed by providing regular updates on your feedback and our response through our various media channels.

Customer Investment Team


T: 0208 633 8736

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