Ccha services update: 4th November 2020
November 4th 2020, by cudedesign
Dear Resident
I’m sure you are all aware of the pending national lockdown that is coming into force from midnight on Wednesday 4th November.
As before, we want to ensure we keep you informed of any services that will be affected as a result of the second national lockdown.
For repairs, the advice is that these can continue as normal. Not only emergency repairs, but all routine repairs can continue. We appreciate you may not wish to have such repairs carried out over the next month, so we ask that when you do feel ready to resume reporting repairs, please be mindful that many other residents will have felt the same and will therefore create an increase in demand for repairs over a shorter period than normal when the lockdown comes to an end. We experienced this after the last lockdown so wanted to ensure we made you aware of the potential situation being repeated and ask that you be patient with us while our contractors catchup.
Grounds maintenance and cleaning, will resume as normal, with PPE and social distancing measures continuing.
New tenancy sign ups and viewings, are allowed to continue, so if you see new people around your schemes please be rest assured this is allowed following government advice.
For our Older Persons Schemes, the welfare checks will now revert back to being carried out over the telephone rather than face to face. Any health and safety checks will be adjusted accordingly and you will be contacted directly about this.
Please continue to notify us should you have a confirmed positive test for Covid-19 or are in self-isolation awaiting test results so that we can inform the necessary people to not attend your property for a period of time.
Our head office remains closed, but please continue to make contact via the telephone on 0800 056 7068 and email using customers@ccha.biz
Please refer to our website Corona Virus FAQs page for any additional support services whilst we continue to live in difficult times.
Lastly a reminder to us all Stay At Home, Protect the NHS, Save Lives
