Welcome to ccha’s new brand

Over the last few months we’ve been working with a creative design agency to explore the ccha brand further. Through workshops with staff and input from residents showed us, just over half of residents agreed that ccha have a clear identity and people know who we are and what we stand for, (53%), around a quarter are unsure (28%) and a fifth do not feel this is the case. We’ve talked about the purpose of our organisation and how we want to be viewed by our residents, partners and the wider world.

From these discussions, we felt that our existing brand didn’t reflect ccha, and the organisation we are today. Our new vision is ‘delivering on our promises’ and that means not only providing high-quality housing but also looking at ways to improve the standard of living and opportunities available to our residents.

With these goals in mind, we have refreshed the ccha brand and created a new look and feel that will help to re-position the organisation. The new ‘ccha look’ is currently being rolled out, which includes a new logo, colours and font style. You can see it in this newsletter and it will shortly be on our website, social media groups, stationery, signage and across all the other ways we communicate with you and other stakeholders.

We’ve created a brand that’s more energetic, modern, approachable and aspirational. We hope you like it as much as we do.

Keeping safe while Axis carry out repairs during the Coronavirus pandemic

We understand how important it is to keep our residents and their homes safe during the current pandemic. In this short video, Axis explain how their operatives will keep you safe while carrying out repairs:

If you would prefer to read a publication explaining how operatives will keep you and your home safe, please view below:

To report a repair, please contact Axis directly on: 0800 056 7068 or by email: CCHArepairs@axiseurope.com

The Coronavirus pandemic has changed the way we live our lives and how we deliver services.

We have gathered information so that residents can access information and  support throughout this challenging time.

The Coronavirus support and information FAQ is now available on our website: https://ccha.biz/quick-links/frequently-asked-questions/

Find out how to stay safe and supported, with information on local support, helplines, protection from fraud and much more.

Join our mailing list so that we can let you know when things change.  Email us at: citeam@ccha.biz

We are pleased to announce that Axis begin their  repairs & maintenance contract on the 1st April 2020.

As you are all aware, the current government guidelines advise the public to stay home where possible and as a result, we are operating an essential repairs service.

To report an essential repair please see below:

We appreciate your patience throughout this challenging time.

Dear Resident

We would like to provide you with updated information in these unsettling times as well as some additional guidance for further support.


CCHA Offices and communicating with us

Our offices are closed until further notice in an effort to slow the spread of Covid -19.

In the meantime, you can contact on the phone at: 0800 054 6710 or through email at customers@ccha.biz

Please scan in and email letters to us, or alternatively, you can take a photo of the document on your mobile phone and send it through to us at: customers@ccha.biz

Staff are no longer visiting our head office daily, so please communicate with us through email as much as you can.


Older Persons Housing

We will still carry out our building health and safety checks as well as welfare checks for our older persons schemes, this will now take place over the phone.


Neighbourhood Services and Supported Housing

All mutual exchanges will be postponed with immediate effect. Any new tenancy sign ups already arranged this week will still go ahead with additional precautionary measures to keep both our residents and staff safe.

From the 30th March, we will postpone any further sign ups and will update you when we are able to resume.

Estate inspections will be limited to fire inspections on the General Needs schemes and all other health and safety compliance which needs to be completed.


Property services

We are moving towards an emergency repairs services only following guidance on trying to reduce as much contact with others as we can.  Please wherever possible only report emergency repairs until further notice. You can do so by contacting us on: 0800 056 7068 or through email at: Maintenanceinbox@ccha.biz.


Paying your rent

We understand that this is a very worrying and upsetting time right now. We have put some information together to help you claim the benefits you may be entitled to throughout this current crisis.

Please click here for step by step guidance on making a new claim.

Please stay home and check back on our website and our social media platforms for updated information.

Dear CCHA resident, you will be aware that the Covid-19 outbreak is having an impact across the world, causing us to work in a different way.

Our residents safety is our number one priority and so, in accordance with government guidelines we aim to limit the spread of the Coronavirus. This means our head office will be closed until further notice.

Please be assured that staff are contactable through phone on: 0800 054 6710 or through email at: customers@ccha.biz


Estate inspections will continue as they previously have in all our general needs housing, Supported and Older Persons accommodation. The Intensive Housing staff will also continue to conduct the Fire alarm tests. Staff will follow the guidelines and precautions set out by the government and NHS. Please refrain from coming out to speak to staff during their visits and instead call the office or e-mail if you have any issues to raise. If there are any known or suspected cases of COVID 19, you should notify CCHA as soon as possible.


Our contractors are committed to delivering services wherever possible, however it is now likely that some services will be impacted and we ask you to keep us informed if you are self-isolating for any reason. You can do so by contacting us at customers@ccha.biz

You can report a repair by calling 0800 056 7068 or by email: maintenanceinbox@ccha.biz 


We have spoken to our DWP Partnership Advisor from Croydon Jobcentre and they are rescheduling non-essential appointments for customers, therefore freeing up work coaches to be there for new claims for people that may be affected by Covid-19.

Please call to make a new claim for Universal Credit on 0800 328 5644.

For more information on benefits and Covid-19 please see link below:



If yes, please contact us and let us know as soon as possible at: customers@ccha.biz


If you have the symptoms of coronavirus, please stay at home

Please call 111 NHS Helpline if your symptoms get worse.

Please ALWAYS check the NHS website on a regular basis for the latest safety information


We will keep you updated as much as possible, please check back at our website or social media for updates as and when they occur.

Additional information

We thank you for your support and patience throughout this challenging time.


As your landlord, your health and wellbeing are very important to us.

We have produced the following advice in response to the recent outbreak of coronavirus in the UK.

Help to protect from Coronavirus

Take simple precautions to protect yourself from contracting the virus and spreading it to others.

  1. Wash your hands regularly
  2. Sneeze and cough into a tissue
  3. Avoid close contact with people who have a cold or flu
  4. Call or visit online the NHS 111 service if worried about your health

The NHS has issued up-to-date medical advice on its website. For the latest information and guidance, visit nhs.uk

Do I need to tell my landlord if I am self-isolating or have been infected with coronavirus?

You only need to tell us if you were expecting a visit and need to cancel it, for example, you had a home repair booked in or a housing or support officer coming to visit you.

We will rearrange the appointment for a later date, once you are well again and the risk of the virus spreading has passed.

What should I do if my neighbour is infected?

As long as you are not in close contact, the risk should be minimal. NHS advice states that the virus can only survive a short time outside the body. Just make sure you wash your hands regularly and avoid close contact with anyone who is unwell.

If I am unwell in my house or flat, will you deep clean the property?

As long as you follow medical guidance, remain isolated for as long as you are advised and avoid further contact with anyone who has the virus, the risks will be low. For more information about isolation, please visit www.nhs.uk

Is it safe to visit your offices?

No. In accordance with government guidelines we, aim to limit the spread of Coronavirus. This
means our head office will be closed until further notice.
• Please contact us by phone on:
0800 054 6710 Or through email at: customers@ccha.biz

Please visit the NHS website for the latest safety
information and guidance at: https://www.nhs.uk/

The NHS has issued up-to-date medical advice on its website. For the latest information and guidance, visit nhs.uk

Click here to view the poster

Dear CCHA Resident,

RE: Important repairs service update

We’ve recently experienced some issues with our repairs service as we move from Gilmartins to Axis.  We’re sorry if you have been affected by this.

In order to get services back on track, we’ve asked KNK Building Services  to help us complete some repairs and maintenance works until Axis start with us on Wednesday, 1st April 2020.

This means for the next month, KNK may  contact you on our behalf to complete your repairs.

If you have any queries, please contact Property Services Team on: 0800 0569 7068.

We’d like to thank you for your patience and understanding during this process and will provide a further update in the next few days.

Sarah Revett, Operations Director

We are pleased to confirm that your new repairs contractor is Axis Europe. Axis have been awarded a 5 to 10 year contract which will officially start on 1 April 2020.

Through a thorough selection process, we’re confident that Axis understand your priorities and will be working hard to ensure these are delivered in the future.

Over the next 3 months, we’ll be transferring the repairs service from Gilmartins across to Axis. Whilst we will do everything possible to minimise any disruption to you during this time, not everything may go as smoothly as we would like. We therefore ask that you bear with us during this transition period and would like to apologise in advance for any inconvenience you may experience.

Please continue to report your repairs in the normal way;
– Report a repair by phone on: 0800 056 7068
– Report a repair through our website at: https://ccha.biz/we-offer/report-a-repair/report-a-repair-form/




The winter edition of our resident newsletter cchatzone is now available to read exclusively online!

In this edition you’ll be able to read about;

– Important updates and changes at CCHA
– Opportunities for residents
– Results from our last round of resident surveys
– A competition with vouchers up for grabs!
– And much more!


Read nowhttps://ccha.max-mediagroup.co.uk/cchatzone/cover/

To request a physical copy, please contact us on: citeam@ccha.biz