ccha is overseen by a Board that monitors how we deliver services to residents, sets our strategic direction and establishes plans to achieve our key objectives. The Board provides systems of control and a framework of delegation to the Leadership Team and staff. As a provider of social housing, we are regulated by the Regulator of Social Housing.
ccha complies with the National Housing Federations Code of Governance 2020.
View Board and Committee Member’s term of office and register of interest details.
Board Members
Maureen Adams has been a housing professional for over 25 years. She operated as a Director of Customer Services and Communities for 12 years at Soha Housing.
She has operated across policy, strategy, and operations, focusing on organisational transformation through ‘customer first’ models. She is particularly interested in improving older persons’ housing and advocates for Housing First schemes. Previously, Maureen worked in central Government in the Communities Directorate and the Housing Corporation.
Maureen is an experienced Board member and holds an MBA from Brunel University. She currently works as an executive coach with leaders on collaborative decision-making and business direction.
Maureen joined the ccha Board in January 2024 and was appointed Chair April 2024. In January 2025 Maureen became a member of the Remuneration and Nomination Committee.
Graduating in 1991 with a degree in Civil Engineering, Tracy worked with Wimpey Environmental in the Energy and Building technology team who undertook several energy efficiency research projects for clients such as the Building Research Establishment. She then moved to Stanger Science and Environment as a Construction Material Consultant.
In 2001, Tracy made the transition into social housing as a Responsive Repair’s Surveyor, gaining a post graduate diploma in surveying along the way and has never looked back. She has been with ccha since 2008, starting as the Head of Property Services, moving on to the role of Director of Operations and lastly, Chief Executive in 2011. In social housing, she feels that she has found her purpose she takes pride in delivering a great service to residents and is committed to creating an environment of continuous improvement.
As well as being the Chief Executive, Tracy sits as a member of ccha’s Board and was appointed in 2017. In 2022, Tracy Joined the Board of ccha’s subsidiary, ccha Developments Limited.
Bruce qualified as a Chartered Accountant in 1991 and since then has worked for several housing associations. He was appointed Finance Director of mhs homes, a housing association managing around 10,000 properties in Medway , in February 2006. He has also served on a number of other housing association Boards.
Bruce was appointed to the Board 1 March 2024.
David Hall is a Chartered Accountant (FCA) and qualified with KPMG, working with the firm in both the UK and New Zealand, where he first became involved with social housing.
He is currently Director of Finance at Orwell Housing Association, a housing and care provider with 4,500 homes in Essex and Suffolk. David has worked in the social housing sector for over 25 years holding senior finance posts in a number of providers within London and East Anglia. Through these positions David has had executive responsibility for finance, information technology, risk, governance and HR functions.
David was appointed as Chair of ARC from 01.01.2025.
Felicity Gentle is a Sales & Marketing professional with over 15 years’ experience within the property sector. In her role as Director of Sales & Marketing at Optivo, Felicity managed annual sales programmes worth £35million.
Felicity has vast experience in regulatory requirements and legislation relation to property sales, as well as undertaking regulatory audits successfully without any impact on governance or viability.
Felicity’s ability to build excellent relationships underpins her strength in stakeholder engagement. Felicity has a wealth of experience in site market assessments from pre purchase right through construction – appraising the likely success of sites, site optimisation and value engineering.
Felicity is an Board member and ccha’s Development & Assets Committee and appointed to the Board 20 September 2023.
Mark Collins is a Chartered Engineer (CEng) and holds a Bachelor’s degree in Engineering. He is currently a senior business transformation lead at British Telecom where he’s held a variety of operational, technology, and transformation roles following several years in management consulting.
Mark was the chair of governors for 3 years at The Lea Primary School and Nursery in Hertfordshire where he stood down in 2019. He has also been a trustee at Vision Housing Consultancy.
Mark sits on ccha’s Board, ccha’s Audit and Risk Committee and is the Chair of the Remuneration and Nomination Committee. He was appointed in 2020.
Matt Hayday has a 20 year career in governance and started his career in the NHS and has since worked in the housing, charity and regulatory sectors in that time. Matt holds an MSc in Executive Health Management. He is currently Secretary to the Council at the Nursing and Midwifery Council, a UK health professions regulator, where he is responsible for ensuring organisational compliance and good governance. Matt has also been Executive Director of Governance and Compliance at 20,000 home housing association in the South East.
Matt is a Governance Advisor to the Commonwealth Pharmacists Association and was a Trustee and Director of Mimbre, a theatre and community charity, from 2014 to 2022.
Matt is a Board member and ccha’s Audit and Risk Committee. He was appointed to the Board 1 July 2023.
Jim has over 35 years of social housing experience in a career that started with being an involved resident of a London-based housing association. His career includes senior roles in resident engagement and involvement, customer service, service improvement and business assurance. Along with volunteering as a primary school governor, Jim is a freelance social housing consultant and trainer, specialising in resident engagement, scrutiny and influence and customer service.
As a member of the Chartered Institute of Housing, Jim was given an MBE for services to social housing in HM the Queen’s 2011 Birthday honours.
Jim was appointed to the Board in July and joins the Audit and Risk Committee from 1 January 2025.
Julian Chun is an influential strategic leader with extensive experience in social housing and asset management at executive level. He is currently the Executive Director of Homes at Richmond Housing Partnership.
He holds a BSc(Hons) Building Surveying and is a Charter Member of the Chartered Institute of Housing (CIHCM), and is an Incorporate Member at the Chartered Institute of Building (ICIOB).
Julian was appointed to the Board in 2021 and is also a member of ccha’s Audit and Risk Committee and Development Committee.
Independent Committee Members
Christopher Newman started his career working in the asset management team at a housing association in Sussex. He now works at Savills Affordable Housing Consultancy where he advises housing associations, local authorities and investors on the sale of tenanted portfolios and other growth initiatives.
His experience will help him review and guide ccha’s growth over the coming years, ensuring residents are delivered the services they deserve.
Christopher was appointed to the Development & Assets Committee in August 2023.
Pamela has a background in architecture and the built environment, transferring the skills and knowledge of this to work as a Policy Advisor at the Ministry of Housing Communities and Local Government. Since then, she has built up her skills in regulatory policy across social housing and transferring this to the aerospace sector.
Pamela also has experience as a Trustee and Committee Member across the arts and theatre sector, all of which will be useful in shaping ccha’s growth.
Pamela is an Independent Committee Member and was appointed to the Renumeration & Nominations Committee in July 2023.
